Questionnaire for Computer Troubleshooting

[silversolitaire]

Describe your problem

_____________________________________________

Now describe the problem accurately

_____________________________________________

Speculate wildly about the cause of the problem

_____________________________________________

Problem severity:

o minor
o ridiculous
o trivial

Nature of the problem:

o locked up
o frozen
o hung
o strange smell

Is your computer plugged in?

oYes
oNo

Is it turned on?

oYes
oNo

Have you tried to fix it yourself?

oYes
oNo

Did you make it worse?

oYes

Have you had any friends who know all about computers that can try to fix it for you?

oYes
oNo

Did they make it worse?

oYes

Have you read the manual?

oYes
oNo

Are you sure?

oYeeeeees...
oNo

Are you absolutely certain that you've read the manual?

oNo

If you read the manual, do you think you understood it?

oYes
oNo

If yes, then explain why you can't fix the problem yourself

_____________________________________________

What were you doing with your computer at the time the problem occurred?

_____________________________________________

If you answered 'nothing', then explain why you were logged in in the first place

_____________________________________________Are you sure you aren't imagining the problem?

oYes
oNo

Does the clock on your home VCR blink 12:00?

oYes
oWhat's a VCR?

Do you have any electronic devices at home that actually DO work?

oYes
oNo

Do you have any independent witnesses to that problem?

oYes
oNo

Is there anyone else you could blame this problem on?

oYes
oNo

Have you given the machine a good whack at the top?

oYes
oNo

Is the machine on fire?

oYes
oNot yet...

Can't you bother anybody else with your problem???

oUhm, yes